IMPORTANT: The Apache Incident Management (AIM) Center is designated as the central source for all employee updates in the aftermath of hurricane Harvey. Please follow the AIM Center instructions regarding ongoing updates concerning flooding, displacement or temporary relocation. Please call 9 1 1 in an emergency.

  • To request assistance or report your status, contact the AIM Center at 713-296-6400 or email
  • Office status updates are available on the Apache Personnel Alerts Information line at 1-800-273-0586.

how your benefits can help you now

Medical: Click here for medical and prescription resources from BCBS.

Financial: Fidelity can help with your financial questions. If you’d like to talk about the help that is available to you within your workplace savings plan, you can contact a Fidelity representative at 800.381.4015.

More financial assistance links:

  • Through the generosity of the American public, the American Red Cross has initiated the Immediate Assistance Program to provide emergency assistance in the amount of $400 to those directly impacted by Hurricane Harvey.

  • HOPE Coalition America (HCA) is the only financial emergency preparedness and recovery service in the country. Through the HOPE Crisis Hotline and HCA on-site counseling centers, HOPE Inside coaches help survivors mitigate credit issues, develop emergency budget counseling, communicate with creditors, obtain SBA loans, prevent foreclosure, and prepare for the future.

  • IRS Topic 515 Casualty, Disaster and Theft losses (including federally declared disaster areas)

EAP: Apache's Employee Assistance Program can help employees through this stressful time with counseling services. You can call ComPsych 24 hours a day, 7 days a week toll-free at 1-866-863-2456 or visit their website at

Rental car: Apache employees can get Apache's negotiated rates for personal rentals from Hertz Rental Car. See the Hurricane Harvey Resources Yammer site for details and discount code.

Medical Care

It is always recommended that you contact your Primary Care Physician for your medical and health service needs.  If you do not have a primary care physician or your primary care physician is not available or operational, below are some resources to assist with your medical needs.

Medical Care and Prescription Drugs

If you are enrolled in one of Apache’s medical plans and are having difficulties getting medical care or a prescription filled due to the weather conditions caused by Hurricane Harvey, please call Blue Cross and Blue Shield of Texas (BCBSTX) at (800) 521-2227 for assistance. BCBSTX is set up to help you:

  • Find a doctor or hospital
  • Coordinate or transition your care
  • Get a member ID card
  • Refill a prescription early
  • Replace damaged or destroyed medication
  • Use an out-of-network pharmacy
  • Have your doctor send a prior authorization request
  • Get mail order or specialty drug shipments

Access to Urgent Care

For non-emergency medical needs, you can also visit a local urgent care facility. If you are not familiar with any urgent care facilities in your area you can contact BCBSTX at (800) 521-2227 or visit one of the Memorial Hermann Urgent Care locations in the Houston area. The following Memorial Hermann Urgent Care locations are available to walk-in patients from 9 a.m. to 9 p.m. daily:

  • Tanglewood located in the H-E-B Shopping Center at the corner of San Felipe and Fountainview (Near the Apache office)
  • Spring located at 19711 Stuebner Airline Road
  • Washington located at 4500 Washington Ave. near Shepherd Dr.
  • Fulshear located at 5102 FM 1463 Friendswood located at 1505 E. Winding Way Dr
  • Clear Lake located at 19419 Gulf Freeway (scheduled to re-open 8/31)

Online check-in is available to get in line before you arrive at

24/7 Nurseline

If you are not sure whether you need to go to the doctor or the hospital or need assistance with non-emergency health conditions such as high fever, earaches, or cuts and bruises you can call the BCBSTX Nurseline at (800) 299-0274 to speak with a registered nurse.


You should work with your doctor or local health department to determine if immunizations such as a tetanus booster are necessary based on your individual records. If you do require immunizations and are not able to receive them at your doctor’s office or local urgent care, you may visit most Walgreens or CVS locations to receive common immunizations. You can use the websites in the links above to check availability and find a location near you.

Virtual Doctor’s Visit

MD Live in partnership with BCBSTX is offering one free telephonic medical consultation per person through September 9th.  MD Live allows you to speak with a doctor over the phone for non-emergency medical needs.  To use MD Live call (888) 959-9516 and use the promo code HARVEY. Virtual Visits from MD Live will be a standard option under Apache’s medical plan starting in 2018.


Take the necessary Safety precautions

Please be advised that if your home or the area around your home has been flooded, water that is stagnant or flowing could contain septic wastewater (sewage) that can possess human disease-causing microorganisms such as bacteria, viruses and parasites. These are serious health- and potentially life-threatening diseases and should be treated with an abundance of caution. Protect yourself and your family by reviewing the Centers for Disease Control and Prevention (CDC) site that has the following information regarding flood water after a disaster or emergency:

In addition, local Houston-area hospitals are documenting an increase in complaints associated with skin infections related to cuts, scrapes and bites. Although local area health officials have stated that reported cases are not overwhelming, Apache would like to remind employees, and their families, that the risk of injury and/or infection after a hurricane is high and that open wounds and rashes exposed to flood waters should receive prompt first aid or medical attention. Learn more regarding emergency wound care after a natural disaster at

More helpful safety links

The Center for Disease Control & Prevention (CDC) site has a good list of recommended personal protective equipment:
The FEMA site has procedures for cleaning flooded buildings:
3M can assist in choosing the appropriate respirator for your specific hazardous conditions. No matter how well made your respirator is, it can’t filter out hazards for which it is not designed:

Download Guidance Resources Safety and Recovery after a Hurricane for safety precautions after the storm passes.

Download a Hurricane crew safety guide for recovery volunteers, provided by Dr. Ken Wells.


More employee resources

More resources can be found on Apache's Hurricane Harvey Resources Yammer site, which is accessible outside of Apache's network via single sign on. Download the Yammer app here and log in with your email address. Employees are encouraged to share any resources they think will be helpful on the Yammer site 

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or other web browser. A list of the most popular web browsers can be found below.

Just click on the icons to get to the download page

  • Internet Explorer 7+
  • Firefox 3+
  • Chrome 2.0+